FAQs

Frequently Asked Questions (FAQ)

Everything you need to know about your journey with The Carat Casa.

Diamonds & Quality
Are your lab-grown diamonds "real" diamonds?

Absolutely. Lab-grown diamonds from The Carat Casa are chemically, physically, and optically identical to mined diamonds. They are 100% carbon and possess the same hardness, fire, and brilliance. The only difference is their origin.
Do your diamonds come with certificates?

Yes. Every loose diamond and center stone at The Carat Casa is graded and certified by leading independent laboratories, such as the GIA (Gemological Institute of America) or the IGI (International Gemological Institute).
What is the "Casa Standard" for quality?

CEO Dev Bharwad personally ensures that we only source diamonds with superior light performance. We prioritize "Excellent" and "Ideal" cuts to ensure your jewelry sparkles from every angle.

Orders & Customization
Can I create a custom engagement ring?

Yes! We love bringing your vision to life. Please visit our Bespoke page or email us at [Insert Email] to start a consultation with our design team.
How do I find my ring size?

We offer a complimentary Printable Size Guide on our website. If you are between sizes, we recommend sizing up. We also offer one free resizing for most standard rings within 7 days of purchase.
What is the "Casa Standard" for quality?

CEO Dev Bharwad personally ensures that we only source diamonds with superior light performance. We prioritize "Excellent" and "Ideal" cuts to ensure your jewelry sparkles from every angle.

Shipping & Security
Is my shipment safe?

Yes. Every The Carat Casa order is fully insured during transit. Furthermore, our outer packaging is discreet (no mention of "jewelry" or "diamonds") to ensure it
arrives safely at your door.
Do I need to be home to receive my order?

Yes. For your protection, an adult signature is required for all deliveries. Our couriers will not leave high-value packages unattended.
Do you ship internationally?

Yes, we ship to most countries worldwide. Please note that international customers are responsible for any local customs duties or taxes.

Returns & Repairs
What is your return policy?

We offer a 7-day hassle-free return policy for all unworn, non-customized jewelry. Please refer to our [Shipping & Returns] page for full details and exclusions.
Does my jewelry have a warranty?

Yes. Every piece from The Carat Casa comes with a Lifetime Manufacturing Warranty against defects in craftsmanship. This does not cover normal wear and tear or trauma (e.g., a bent prong from an accidental hit).
How should I clean my jewelry?

We recommend a gentle soak in warm water with mild dish soap and a soft-bristled toothbrush. For a deep clean, visit our Jewelry Care tab for detailed instructions.

Payments
What payment methods do you accept?

We accept all major credit cards, PayPal, and secure bank transfers. For high-value purchases, we also offer flexible financing options through [Insert Provider, e.g., Affirm/Razorpay].